Google Duplex: Google Assistant can now make calls on your behalf, bookings and many more
Google Assistant is a virtual assistant developed by Google that is primarily available on mobile and smart home devices and is conveniently conversational, visually assistive, and helpful in getting things done.
Google has developed a new skill for the Google Assistant during Google I/O this week. Called “Google Duplex“, with its main purpose to make calls on your behalf to book orders and make reservations while conducting the conversations in a natural sounding and flowing manner to help perform “real world” tasks.
With the development of Google Duplex, Google Assistant will be able to hold naturally sounding conversations, interacting, timing and speaking which ensures that the recipients don’t have to adapt to talking to a machine. It’s this ability to successfully ‘fool’ the person at the other end of the line that prompted philosophical and ethical concerns.
Google also said that you will be able to have a natural back-and-forth conversation without repeating “Hey Google” for each follow-up request. The Assistant will be able to understand when you’re talking to it versus someone else and will respond accordingly. This feature has been one of our top requests and you will be able to turn on Continued Conversation in the coming weeks.
Google has since responded by stating that Google Duplex would appropriately identify itself during its conversations.
So How Does Google Duplex Works?
Google Duplex employs the TensorFlow Extended (TFX) Machine Learning platform to create a Recurrent Neural Network (RNN) with speech processing duties being handled via an Automatic Speech Recognition (ASR) and Text To Speech (TTS) engines controlling intonation depending on the circumstances.
To achieve the required quality of interaction, Google Duplex is trained in narrow Domains like booking a hair appointment. Training is undertaken in real-time and is supervised by a human operator who will monitor the interactions and intervene as and when appropriate. These highly trained instructors keep overseeing the training until the conversation performs at the quality level required. At this point, Google Duplex is free to operate on its own.
Is Google recording every conversation? In the UK and many US States, you only need one party’s consent and you’re legally able to record the call. However, certain US States require consent from both parties. Will Google Duplex not operate when calling that State or will Google Duplex ask for permission? – a conversation killer if we ever heard one.
Google Duplex, as it expands into other domains, may also require knowing the more personal information in order to fulfill your requests. We can decide not to provide that information but to the detriment of the quality of the service that Google Duplex can provide.
All of these made possible through Artificial Intelligence and Machine Learning, it was also said that the Google Assistant should be able to receive our calls while busy in the coming future. Isn’t this wonderful?.
So what do you think of Google Assistant through Google Duplex?
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